Shipping and Customer Support Closure during Golden Week
2026.04.20Thank you for always using the official SAIL online store.
Please note that our shipping operations and customer support will be closed during the Golden Week holidays, during the following period:
■ Closure Period
Wednesday, April 29, 2026 (National Holiday)
Saturday, May 2 to Wednesday, May 6, 2026 (Holiday in lieu)
Orders placed after 9:01 AM on Friday, May 1 will be shipped sequentially starting Thursday, May 7.
Please note that during the Golden Week holidays, depending on order and delivery status, delivery may take longer than usual. We appreciate your understanding.
Inquiries received during the closure period will be answered sequentially starting from the business reopening date.
We apologize for any inconvenience this may cause and thank you for your understanding.