Shopping Guide


Purchases will be delivered through Yamato Transport.
Delivery is free for purchases of 6,600 JPY (tax incl.) or more.

Delivery fees for purchases under 6,600 JPY (tax incl.):

  • Kanto, Tohoku, Chubu, Kinki regions: 660 JPY (tax incl.)
  • Hokkaido, Chugoku, Shikoku, Kyushu regions: 770 JPY (tax incl.)
  • Okinawa: 990 JPY (tax incl.)

Orders received before 9:00 AM are shipped on the same day.
*Excluding weekends, public holidays, New Year, Golden Week, and summer holidays. *Orders received after 9:00 AM on Fridays or any holiday periods listed above will be shipped on the next business day. *Orders cannot be delivered overseas.

Please note that your delivery address cannot be changed after your order has been confirmed.


The following payment methods may be used:

  • Credit card: Transaction period differs by credit card company
  • Google Pay, Apple Pay, Shop Pay, Amazon pay
*If you wish to use accumulated points as part of your payment, please use a method other than Amazon Pay. The discount applied by using points is not compatible with the Amazon Pay system.

Gift Wrapping

Unfortunately, we do not offer gift wrapping at this time.
(Shopping bags for gifts are available for purchases on our online store for purchases intended as gifts if you wish to use them.)

Cancellations, Refunds, and Exchanges

We generally do not accept requests to cancel, exchange, or refund products once an order has been placed. If a product is found to be damaged or defective upon delivery, or is not the product ordered, please contact us at the email address below within four days of the delivery date to request a refund or exchange for the same or a different product upon returning the defective item. *Please return the damaged or defective product via post as pay on delivery.
Please also note that we do not accept requests for exchanges or refunds in the following cases:

  • More than 4 days have passed since the product was delivered
  • The product has been opened or used (except when the defect was found upon opening the product)
  • The product was damaged or rendered defective in the customer's possession
  • The product's packaging (bag, outer box, shrink-wrapping, etc.) has been lost or damaged
  • Refunds/exchanges due to personal reasons


SAIL Customer Support

Email Address:
Reception Hours: Weekdays 10:00–18:00

Inquiries can be lodged at any time, but please note that there may be a delay in our reply if done so outside of business hours or during busy periods.
There may also be a delay in our reply depending on the nature of your inquiry.
If your email inbox has domain-specific reception settings to block spam, please add "" to your accepted domains to allow our emails to reach you.